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Patient Advocacy

Our goals are to deliver quality care and excellent service. If we do not meet your expectations, a patient advocate is available to assist you. A patient advocate serves as liaison between the hospital and patient and provides a confidential environment for patients to voice a complaint, concern or problem. Patient advocates also help seek resolution to problems. Additionally, patients and their families can file a formal grievance with a patient advocate. They provide information about resources and services available and will listen, provide support and ensure you receive the best possible care while in any of our facilities.

If you have a concern, we recommend that you first attempt to resolve it with the department in which the problem occurred. If you don't reach a resolution with the person providing your care, we encourage you to contact the department manager, charge nurse or supervisor. If these attempts are unsatisfactory, please contact our Service Excellence team and a patient advocate will assist you.

Service Excellence

Phone: :  (256) 973-2124
Monday - Friday: 8:00 AM - 5:00 PM

After hours: :  (256) 973-2000
(ask for the House Supervisor)

You may also email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or send correspondence to the below address:

Decatur Morgan Hospital Service Excellence
1027 7th Street SE
Decatur, AL 35601